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Change the company name and country of a team

note

We do not amend invoices for Basic and Pro plans once issued. Users should provide the correct details before purchase.

Change the company name and country​

  • Verify the request comes from a team Owner. Otherwise, ask them to have the Owner make the request.
  • Locate the team, if the request is in Intercom, you should have all the information there, otherwise check in MariaDB (teams table) and get the Stripe customer ID.
  • Log in to Stripe and search for the customer ID.
  • Update the customer information in Stripe:
    • Change the company name in the customer's billing details.
    • Change the country in the customer's address/billing details.

Stripe customer details

  • Update the teams table in MariaDB with the new company name and country.

Change the VAT ID​

  • If no VAT ID is provided:

    • Set the appropriate VAT rate on the customer in Stripe and ensure it is charged.
    • Check the subscription and update the VAT rate there too, if necessary. Do not prorate.
    • Update the teams table to remove the VAT ID (set to NULL or empty).

  • If a VAT ID is provided:

    • Validate the VAT ID in the VIES database. If validation fails, inform the user and request a corrected VAT ID.
    • Set the VAT ID in Stripe. Set the VAT as reverse charge if applicable (typically for B2B transactions within the EU where the customer is VAT-registered).
    • Set the VAT ID in the teams table.

  • Inform the user that the changes were made and notify them of any VAT changes if applicable.